Assistant Director of Electric Utility - Marketing/Customer Services

Job Description

Assistant Director of Electric Utility - Marketing/Customer Services (021M)

(Unclassified)

Education and Experience

Education and experience equivalent to graduation from an accredited college or university with a bachelor's degree in business administration, economics, marketing, industrial engineering or a related field; and eight (8) years of increasingly responsible experience in a large utility or competitive business relating to marketing and sales, competitive market analysis, customer segmentation analysis, establishment of rates, financial analysis, economic projection, and customer service needs assessment and development. A minimum of four (4) years of experience must be in the management of the economic aspects of a utility or large business operation. An advanced degree in a financial management discipline may be substituted for two (2) years of the qualifying experience requirement.

Desirable Qualifications

Supervision of personnel involved in the full range of business operations of a large electrical utility including marketing and sales strategic planning, public relations, customer service program development, customer service training development and economic forecasting of customer segments is desirable. An advanced degree in a financial management discipline is desirable.

License

Possession of an appropriate valid California driver's license is required.

Distinguishing Characteristics

This is a professional management position in the unclassified service responsible for directing the Marketing/Customer Service Division activities including a full range of marketing, customer service analysis, utility operating analysis and economic forecasting for utility needs. An incumbent in this position may also be expected to assume the responsibilities of the Director of Electric Utility as assigned.

Typical Duties

Directs the activities of the Marketing/Customer Services Division of the department which includes all aspects of marketing, financial analysis and customer service. Directs the economic analysis of all operating aspects of the utility; evaluates the competition of the utility; develops needs assessments of different customer segments; evaluates and makes recommendations for long term debt and financing options for utility needs; works with outside counsel, consultants and advisors for rate, financial analysis and long term debt issues; administers completed debt obligations; develops long term projections of cost and revenue; develops depreciation programs for utility facilities; develops rate recommendations; completes a full range of customer service programs of training, outreach, long term contracting and special services; and meets with customers to develop tailored agreements for energy usage. Assists the Director in any matters related to the operation of the Electric Utility; maintains a current knowledge of electric utility techniques and practices; and provides other technical and managerial input to the Director as requested. Meets with the public on occasion and interfaces with other City departments. Makes public presentations regarding utility finances and operating issues. manages and is accountable for day to day operation and special projects and the personnel and financial matters, including budget preparation and monitoring, of the division to which assigned; and performs other related duties as assigned.

Supervision Received

Works under the general direction of the Director of Electric Utility or other supervisor as assigned.

Supervision Exercised

Supervises management, professional, technical, and clerical personnel, and consultants in the completion of assigned duties.

Other Requirements

Must be able to perform all of the essential functions of the job.

Conflict of Interest

Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually, and upon leaving office, in accordance with City Manager Directive 100.

Approved, July 1996