• Education and experience equivalent to graduation from an accredited college or university with a bachelor's degree in business administration, economics, engineering, environmental studies or a related area; and
• Four (4) years of progressively responsible experience in energy efficiency and conservation programs, which has included accounting record keeping, financial and market analysis, resource planning, utility demand-side programs, communication technologies, data management related to customer analysis or other related fields is required.

Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed.

• Perform research and statistical analyses related to customer and utility competitor characteristics, behavior, and attitudes; oversee customer surveying activities; recommend appropriate actions based on analysis;
• Recommend positions and strategies in response to legislative and regulatory issues at the state and federal level;
• Meet with residential and business customers to promote City programs and services;
• Review customers’ utility-related needs and make energy efficiency recommendations;
• Assist with the coordination of community events and workshops;
• Participate in the design and implementation of new and revised programs, systems, procedures and methods of operation;
• Analyze and respond to complaints and requests for information from internal and external sources; determine appropriate corrective action;
• Prepare and disseminate customer profiles and other sensitive customer-related information;
• Develop tools and business processes for new products, services and business development, such as utility infrastructure services;
• Perform budget analysis (project expenditures, revenue collections, and reporting);
• Perform benchmarking of Electric Utility against potential and existing competitors;
• Perform research and analysis to determine market potential and impact of demand-side management (DSM), customer service and retention programs;
• Assist in the development and design of DSM and load-impact programs for customers and evaluate and report on effectiveness of such programs;
• Devise methods and procedures for obtaining, maintaining, and updating market-related data, including collection, coding, and tabulation;
• Compile energy utilization data for reports on energy consumption;
• Assist in data evaluation and database development and maintenance;
• Study customer energy consumption and prepare forecasts of short and long term needs;
• Confer with City staff, customers, and others as required to conduct project assignments;
• Provide technical assistance to City departments and customers on administrative and analytical matters;
• Utilize computer applications to assist with analytical studies;
• Prepare a variety of technical, periodic, specialized reports, and other written materials related to utility business matters;
• Conduct research and analytical studies on energy efficiency and renewable energy  programs and issues; 
• Maintain current knowledge of utility distribution and consumption trends; and
• Performs other related duties as assigned.

• Utility economics and government regulations affecting utilities;
• Water, energy, and communications technologies related to utility assets and infrastructure, resources and energy utilization;
• Financial issues related to customer energy services;
• Computer applications such as Peoplesoft, Quickbooks, and Microsoft Word, Access, Excel, and Powerpoint;
• Local, state, and federal legislative processes and associated laws, rules, codes, policies and procedures;
• Principles of public administration, including administrative analysis, policy and program development;
• Community outreach resources, program planning and coordination;
• Program promotion techniques;
• Research techniques, methods and procedures and report presentation;
• Needs assessment techniques;
• Project and workload planning;
• Problem solving and conflict resolution practices and techniques;
• Preparation, contract administration, and fiscal planning; and
• Office safety practices, procedures and standards.

• Use moderately complex accounting models, or specialized computer applications;
• Verbally communicate clearly and effectively with City staff and the general public;
• Prepare and deliver effective public presentations;
• Speak on a one-to-one basis and in front of groups of various sizes;
• Respond to requests and inquiries from the public;
• Carry out complex oral instructions and prepare comprehensive oral presentations;
• Carry out complex written instructions and prepare comprehensive and precise written reports;
• Communicate logically and clearly using correct English grammar, spelling and punctuation;
• Interpret and present findings in a clear, concise written form including the creation and use of tables, charts, and graphics to summarize results;
• Research and evaluate utility load impacting technologies;
• Establish and maintain effective working relationships with those contacted in the course of work;
• Elicit community and organizational support for assigned programs and projects;
• Work in a team-based environment and achieve common goals;
• Exercise independent judgment and initiative with minimal supervision;
• Effectively administer assigned program responsibilities;
• Interpret and apply laws, regulations, policies, and procedures;
• Apply advanced analysis methodologies;
• Analyze and interpret federal and state legislation;
• Analyze, design and evaluate utility load impacting programs;
• Research and evaluate new marketing methods and techniques;
• Work effectively in time-sensitive situations and meet deadlines;
• Coordinate multiple projects and complex tasks simultaneously;
• Evaluate and develop improvements in operations, procedures, policies and methods;
• Prepare and monitor budgets; and
• Bend, stoop, reach, carry, crawl, climb, and lift as necessary to perform assigned duties.