• Graduation from high school or possession of a GED; and
• Eighteen (18) months of general clerical experience involving extensive customer service

• Experience in a human resources or payroll function

Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed.  

• Assists customers at the counter and on the telephone, answering inquiries, explaining department policies and procedures, and providing forms and informational materials related to recruitment processes, employee benefits, performance appraisals, and other matters related to departmental operations
• Establishes, updates, and maintains departmental records, files, and databases, including those pertaining to employment applications, payroll, benefits, and performance appraisals
• Processes employee and applicant data and status changes including salary and benefits adjustments, performance appraisals, employment applications, new hires, promotions, and terminations
• Maintains departmental operating supplies and processes purchase orders
• Prepares and distributes a variety of routine correspondence and informational materials
• Performs basic research and compiles data for various reports and projects
• Provides general clerical and administrative support to department staff, including making photocopies, scheduling appointments and meetings, and filing paperwork records
• Performs other related duties, as assigned

• Modern office procedures, practices, and equipment
• Office and safety practices, procedures and standards
• Personal computer hardware and software, including word processing, spreadsheet, and database programs
• Principles and practices of effective customer service
• City and Department policies and procedures

• Establish and maintain tactful, courteous, and effective working relationships with the public, employees, and others contacted in the course of work 
• Work in a team-based environment and achieve common goals
• Maintain professionalism, courtesy, and composure at all times, including stressful situations
• Communicate clearly and effectively, both orally and in writing, by using correct English grammar, spelling, and punctuation
• Establish and maintain accurate records, files, and database systems
• Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines
• Perform arithmetic computations with accuracy
• Interpret, apply, and explain established policies and procedures
• Effectively handle multiple priorities, organize workload, and meet strict deadlines
• Sit for extended periods of time
• Bend, stoop, and reach as necessary to perform assigned duties
• Lift, carry, and relocate a variety of office supplies and mail weighing up to 25 pounds
• Type accurately at a speed of at least 25 net words per minute

• May be required to work unusual hours and weekends in the performance of their duties
• Must be able to perform all of the essential functions of the job assignment