Senior Business Analyst

Job Description

Senior Business Analyst (722)

Education and Experience

Education and experience equivalent to graduation from an accredited college or university with a bachelor's degree in business administration, economics, engineering, or a related area and six (6) years of progressively responsible experience which has included market analysis, product development, resource planning, utility demand-side programs, data management related to customer analysis, economic analysis, pricing, rates, or other related fields.

License

Possession of an appropriate, valid California driver's license is required.

Distinguishing Characteristics

This is a professional classification in the City’s classified service. The incumbent is primarily responsible for the acquisition and compilation of data, analysis of such data, project management, report preparation, and provision of support for the Utility’s business programs and efforts.

Typical Duties

Under general supervision, oversees: the research and analysis related to customer and utility competitor characteristics, behavior, and attitudes; customer surveying activities; and the preparation and dissemination of customer profiles and other sensitive customer-related information. Develops tools and processes for new product and new business development; performs benchmarking of Utility against potential and existing competitors; performs research and analysis to determine market potential and impact of demand-side management (DSM) and load impacting customer retention programs; assists in the development and design of DSM and load-impact programs for customers and evaluates and reports on effectiveness of such programs; devises methods and procedures for obtaining, maintaining, and updating market related data, including collection, coding, and tabulation; assists in data evaluation and database development and maintenance; studies customer energy consumption and prepares forecasts of short and long term needs; performs rate and cost of service studies and assists in analyzing customer retention and the Utility competitiveness impact of new and existing rates; confers with City staff, customers, and others as required to conduct project assignments; provides technical assistance to City departments and customers on administrative and analytical matters; assists in the preparation, analysis, and monitoring of the Department’s budget; utilizes computer applications to assist with analytical studies; prepares a variety of technical, periodic, specialized reports, and other written materials related to utility business matters; maintains current knowledge of utility distribution and consumption trends; may provide direction for assigned paraprofessional and clerical staff, and performs other related duties as assigned.

Knowledge, Skills, and Abilities

Considerable working knowledge of: utility economics and government regulations affecting utilities; water and energy technologies related to resources and energy utilization; and financial issues related to customer energy services; product development and new business development techniques and practices; computer applications, databases, spreadsheets including data management, and the ability to use moderately complex models or specialized computer applications. Considerable ability to: apply advanced analysis methodologies; interpret and present findings in a clear, concise oral and written form including the creation and use of tables, charts, and graphics to summarize results; research and evaluate utility load impacting technologies; interpret and apply laws, regulations, policies, and procedures; prepare and monitor budgets; analyze, design, and evaluate utilities load impacting programs; work independently with minimal supervision; coordinate multiple projects and meet critical deadlines; coordinate and direct the work of contractors; devise processes for new product and business development; establish and maintain effective working relationships with those contacted in the course of the work.

Supervision Received

Works under the general supervision of the Division Manager of Market Analysis and Pricing, or other management personnel as assigned.

Supervision Exercised

Provides direction to business analysts, consultants, paraprofessional, or support staff as assigned.

Other Requirements

Must be able to perform all of the essential functions of the job assignment.

Approved, July 2000