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| Utility Field Services
Supervisor (896) |
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| Education and Experience |
| Graduation from high school
or its equivalent and five years experience in a meter reading and
meter field service environment, three years of which must have been
at the level of Meter Reader Service Worker. |
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| License |
| Possession of an appropriate,
valid California driver's license is required. |
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| Distinguishing Characteristics |
| The Utility Field Services
Supervisor is a supervisory position in the Municipal Services Division
of the Finance Department which requires the frequent use of a high
degree of independent judgment and interpretative ability related
to a technical knowledge of meter reading and meter service techniques
of electric and water meters. Under direct supervision of the Municipal
Services Division Manager, the Utility Field Services Supervisor performs
customer service field and office work involving setting up of new
accounts, the collection, distribution, completion, and accounting
for field service work orders and meter reads. Incumbents in this
class are expected to supervise and provide guidance to clerical,
meter reader, and field service personnel assigned to their work area. |
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| Typical Duties |
| Under general supervision:
organizes, plans, and supervises the work activities of the meter
readers and meter service workers; responds to customer inquiries;
investigates and resolves complex customer complaints and service
problems; coordinates interfacing with the utility billing office
staff, including meter reading errors, access problems, and general
customer related issues regarding meter services; maintains City's
"ring-out" procedure of new meter sets; provides input to
the Division Manager relevant to the performance evaluations of Meter
Readers and Meter Reader Service Workers; trains new meter readers
to use hand-held meter reading devices and makes periodic field checks
to assist personnel as necessary; performs field routing and assignment
of new accounts including the billing account number and route sequence
number; reviews and analyzes the meter reading routes organization
structure and methodology for recommendations and implementation of
route changes to meet performance objectives and prevailing conditions;
develops and modifies meter reading and field services training; coordinates
with other departments to correct such items (but not limited to)
meter discrepancies, access problems, meter tampering; and performs
other related duties as assigned. |
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| Knowledge, Skills, and
Abilities |
| Thorough knowledge of: meter
reading and meter service work methods and procedures; and principles
and practices of investigative methods in detecting meter tampering.
Knowledge of: the City's on-line billing system and meter reading
system; City street names, locations, and geography. Ability to: effectively
supervise the work of Meter Readers and Meter Reader Service Workers;
and deal tactfully and courteously with the public and co-workers. |
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| Supervision Received |
| Works under the general supervision
of the Municipal Services Division Manager. |
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| Supervision Exercised |
| Supervises and trains Meter
Readers and Meter Reader Service Workers or other classifications
as assigned. |
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| Other Requirements |
| Must be able to perform all
of the essential functions of the job assignment. |
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| Approved, August 1996 |
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