• Graduation from high school or possession of a GED and
• Two (2) years of meter reading experience with the City of Santa Clara.

Each position in this classification may not include all of the duties listed below, nor do the examples cover all duties that may be performed.

• Responds to customer inquires regarding high bill complaints and other issues associated with meter reading and field services;
• Calls customers prior to shut-off for non-payment;
• Turns on and off electric and water service; conducts ring outs for new service connections;
• Investigates "ghost consumption", access problems, and notifies supervisor of possible energy diversion incidents;
• Verifies accuracy of computer system information relevant to readings and consumption;
• Checks the general condition of meter connections and seals meters after servicing account;
• Performs meter rereads and casual meter reading;
• Organizes distribution of service orders and geographical sequencing;
• Assists in the training of new Utility Field Services Workers; and
• Performs other duties as assigned.

• Meter reading methods and procedures,
• Principles and practices of investigative methods of meter tampering detection;
• City of Santa Clara street names, locations, and geography;
• Meter codes;
• Environmental and safety techniques; and
• Access information. 

• Evaluate situations, identify problems, make logical decisions, and follow through on resolution;
• Use independent judgment in dealing with customer issues and problems of moderate complexity;
• Interpret and apply technical knowledge to meter reading and meter service techniques;
• Organize daily work assignments and service requests;
• Effectively handle multiple priorities, organize workload and meet strict deadlines;
• Use common computer programs, such as e-mail, word processing, and spreadsheets;
• Retrieve data using computer programs for documenting field inspection findings;
• Communicate verbally in a clear and effective manner;
• Make simple arithmetical calculations quickly and accurately;
• Train and provide technical assistance and guidance to new Utility Field Service Workers;
• Work in a team-based environment and achieve common goals;
• Establish and maintain effective working relationship with those contacted in the course of work;
• Deal tactfully and courteously with the public;
• Walk or stand for extended periods of time; and
• Bend, stoop, reach, carry, crawl, climb, and lift as necessary to perform assigned duties.