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Changes Proposed to Residential and Business Alarm Permit Program

Post Date:12/06/2019 7:00 AM

The City Council will be considering an item on December 10, 2019, to have a third-party vendor manage the Residential and Business Alarm Permit program. The program is currently managed by the Police Department.

The City Code (Chapter 8.40, "False Alarm Regulation") requires residents and business with an alarm to acquire a permit to ensure accurate, up-to-date information is readily available to Police or Fire personnel responding to the alarmed location. It also enables emergency personnel to contact responsible parties and/or alarm repair company representatives should the alarm need to be reset, has a recurring problem, or respond to the site should it need to be secured.

If approved as proposed, the public will receive enhanced service to include:
  • Ability to track registered and unregistered alarm systems
  • Secure online access to  account
  • Ability to pay online via credit card
  • Automatically generate notices and send invoices

In addition, the City of Santa Clara will benefit from operational efficiencies, improved availability of metrics and an increase in revenue.

Changes to the Municipal Fee Schedule are proposed as follows: 

 

Current Fee

Recommended Fee

Alarm Permit

$37 (one time)

$37, plus annual renewal fee of $15

Late Payment fee

$0

$25

Reinstatement fee

$0

$15

Non-Registration fine

n/a

$50

False Alarm – 1st offense

$0

$0

False Alarm – 2nd offense

$0

$50

False Alarm – 3rd offense

$111

$111

False Alarm – 4th offense

$136

$136

False Alarm – 5th and subsequent offenses

$161

$161

Dispatch for a Hold-Up Alarm

$121, plus False Alarm fee

$121, plus False Alarm fee

 

Citizen participation at City Council meetings is encouraged, or email MayorandCouncil@santaclaraca.gov. Complete agenda packets, with back-up reports, are available online, at City libraries or the City Clerk's Office beginning the Friday prior to the Tuesday meeting. A summary of the Council action is available the Thursday following the meeting at the City Clerk's Office and online.

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