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9-1-1 Call if You Can. Text if you Can't!

Post Date:02/13/2020 1:00 PM

Text to 9-1-1 is the ability to send a text message to 9-1-1 from your mobile phone or handheld device.

Text to 9-1-1 is intended primarily for use in three emergency situations:

  • For an individual who is deaf, hard-of-hearing or has a speech disability
  • For someone who is in a situation where it is not safe to place a voice call to 9-1-1
  • A medical emergency that renders the person incapable of speech

Dialing 9-1-1 in an emergency is still the preferred and fastest way to request police, fire or medical assistance. Remember, "Call if You Can, Text if You Can't." 

How to text 9-1-1 in an emergency:

1 - Enter the numbers 911 (no dashes or spaces) in the "To" field

2 - The first text message to 9-1-1 should be brief. Include address, city and type of emergency (police, fire or medical)

3 - Push the "Send" button

4 - Be prepared to answer questions and follow instructions from the Public Safety Dispatcher

5 - Text in simple words - do not use abbreviations

6 - Keep text messages brief and concise


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