City of Santa Clara

Scheduling Inspections

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Inspection requests and permit information are available 24 hours a day. Because of the unpredictability of the inspection volume, it is recommended that inspections be scheduled as soon as possible.

Online via the Permitting Online Portal (POP)

Note: To schedule inspections, your POP account must be linked to the permit (unless you are the original applicant). All other users must contact City staff to request a connection. Email the Building Division or call 408-615-2440 for assistance.

Online Scheduling Instructions

If you are registered and linked, you may follow the steps below. Please have your building permit number (e.g., BLD2013-01234, BLD23-01234) and your inspection types ready.

Log in to your POP account on the Permitting Online Portal.
Click the Building tab, then Search for Permit and Schedule Inspection.
Click the BLD Record Number.
In the Inspections Upcoming section, click Schedule or Request an Inspection.
From the Inspection category drop-down menu at the top of the screen, choose the Inspection Category.

sample dialogue windows for Steps 4, 5, and 6

Select the Inspection type from the list. Click Continue.
Select an available date. Available dates will appear in blue (inspections may be scheduled up to 10 business days in advance).
Select a time frame.
Click Continue.
Review the information on the Location and Contact Screen.
- If correct, click Continue.
- If incorrect, click Change Contact and select an existing contact or specify another person (for this inspection only).
Review the confirmation. Click Include Additional Notes for Your Inspector to add optional comments to your inspection request.
Click Finish when done.

The Inspection date and time will show up in the Upcoming section in the building record. Inspections Section with an upcoming inspection scheduled for 3/12/2025 at 8 a.m. at for a 203 Underground Electrical. The actions menu is highlighted to show the "view details", "reschedule" and "cancel" button.

Other actions:

To reschedule, click Actions and select Reschedule. Repeat steps 7-12.
To cancel an inspection, click Actions, select Cancel, and click Cancel Inspection.

Time Windows and Cancellations

Check the Permitting Online Portal after 8 a.m. on the day of your inspection to get your two-hour time window for your inspector's arrival.

Time windows will not be available until the day of the inspection.
You must be at the job site during these two hours.
Rescheduling or cancellations must be made before 2 p.m. the business day before the inspection.