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Proposed Utility Rates

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The City of Santa Clara is proposing to increase rates for its water and sewer utilities and solid waste rates for Fiscal Year 2020-2021.

  • Water Rates - for the average residential customer using 12 units of water per month, this new rate will result in a maximum increase of $4.20 in the monthly bill.
  • Sewer Rates -Residential customers are charged a flat rate and will see their monthly sewer charge increase a maximum of $0.92 per month.
  • Recycled Water Rates - The amount of the proposed increase will depend on the type of use. Recycled water still offers significant savings over potable water.
  • Solid Waste Rates - The amount of the proposed increase will depend on the service type or level.

The City issued a notice by U.S. mail to utility customers during the week of May 3, 2020. View proposed rates for FY 2020-2021 for all utility services. 

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About the Proposed Rate Adjustments

Santa Clara’s utility rates are proposed to go up on or after July 1, 2020 due to:

  • Commitment to maintaining high quality services
    • Water and sewer systems must operate 24 hours a day/seven days a week
    • Committed to providing its customers with dependable, safe and cost-effective utility services
    • Critical infrastructure replacement or rehabilitation for water and sewer mains, pump stations, storage tanks, pumps, and wells
    • Reliable collection of garbage, organic waste, and recyclables
    • Capital improvement projects

  • Compliance with existing and new regulations
    • Short-Lived Climate Pollutant Regulations required by SB 1383 to minimize the amount of organic material disposed in landfills
    • AB 1826 requires mandatory organics recycling
    • AB 341 requires mandatory commercial recycling and establishes a statewide recycling rate of 75 percent
    • Continued monitoring and reporting requirements for water quality, water infrastructure security and the sustainability of ongoing water supplies
    • Urban Water Management Plan (UWMP) and Sanitary Sewer Management Plan (SSMP) development and implementation
    • Recycled water quality and supply monitoring on a regional basis

  • Rising costs

If the proposed rates are adopted, utility customers can expect to see the new rates reflected in the bill for the month of July.

Participate in the Process

There are several ways to provide input about the proposed rate adjustments.

  • Attend a public hearing: The hearing will be held on Tuesday, June 23, 2020 at 6 p.m. in the City Council Chambers at Santa Clara City Hall, 1500 Warburton Ave. During the meeting, the City Council will consider adopting the proposed rate increases for the Solid Waste Program (Garbage, Clean Green and Recycling) and the Water and Sewer Utilities.

  • To formally protest the proposed increases and you cannot attend the public hearing, you must do so in writing. Protests cannot be accepted via email or telephone. When submitting a written protest, please include your name, your signature, the address of the property for which you are the owner or utility customer, and the rate(s) you are protesting. Written protests can be submitted at any time before the close of the public hearing. Protests must either be mailed or hand-delivered to:
    • City Clerk’s Office – Utility Rate Comments City of Santa Clara 1500 Warburton Ave., Santa Clara, CA 95050

  • For questions, please call one of the utility service phone numbers listed below:
    • Water, Sewer or Recycled Water Rates: 408-615-2000
    • Garbage, Clean Green and Recycling Program Rates: 408-615-3080

Contact Us

For questions, call:

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