We are constantly seeking ways to improve service to our customers. Therefore, we ask that you evaluate our level of service by completing this survey.

Our mission is to provide the best possible service to all customers at every opportunity.

1

Indicate type of service received:

 *

Indicate type of service received:

Annual or Semi-Annual Inspection

Permit Inspection

Plan Review

Other (Please Specify) If other, type text here.

2

At

At

Address/location:

Time:

Date:

3

 

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Permit/Plan submittal requirements were given or explained	Answer	Answer	Answer	Answer	Answer
Plans reviewed within an acceptable time	Answer	Answer	Answer	Answer	Answer
Plan review comments were understandable	Answer	Answer	Answer	Answer	Answer
Phone operator was efficient and courteous	Answer	Answer	Answer	Answer	Answer
Return calls were made promptly	Answer	Answer	Answer	Answer	Answer
Inspection was scheduled within an acceptable time	Answer	Answer	Answer	Answer	Answer
Inspector arrived on time	Answer	Answer	Answer	Answer	Answer
Inspector explained code requirements and answered questions	Answer	Answer	Answer	Answer	Answer
Inspector explained code deficiencies	Answer	Answer	Answer	Answer	Answer
Inspector was courteous and professional	Answer	Answer	Answer	Answer	Answer
Overall, the level of service was good	Answer	Answer	Answer	Answer	Answer

4

If you would like to provide additional comments or suggestions for fire service improvements, please do so:

If you would like to provide additional comments or suggestions for fire service improvements, please do so:

The men and women of the Santa Clara Fire Department Division of Community Risk Reduction take pride in providing the highest level of service possible to our citizens. Our motto is "Service Without Limits" and your opinion of our customer service matters. Please feel free to call me if you have comments that would help us to improve our service in the future. My direct line is (408) 615-4971.

1. To receive a copy of your submission, please fill out your email address below and submit.
2. Email Address

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