Department Goals and Accomplishments

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The following Police Department accomplishments have been adopted by the City of Santa Clara City Council in the annual Budget Brochure. Budget Fiscal Years (FY) begin July 1 of one year and end June 30 the following year. The City of Santa Clara develops biennial (two-year) budgets. For a complete summary of the Department’s revenue, expenditures and details on City services, log onto the Finance Department webpage.

FY 2023/24 & 2024/25 Goals

Conduct a ceremony for the naming of the Temporary Holding Facility in honor of Carla Munoz, who had a distinguished career with the Police Department and was the City’s first ever Jail Service Officer.
Restore programs, services and facilities to pre-pandemic levels, including but not limited to:
- Parks patrol
- School Resource Officer(s)
- Traffic/motorcycle Unit
- Northside Police Substation
- Reconvene the Diversity, Equity and Inclusion Police subcommittee
Continue to utilize the 15-member Chief’s Advisory Committee to advise the Police Chief on issues, matters and public policies which influence or impact the ongoing relationship between the Police Department and the Community.
Develop a comprehensive, multi-phase strategy to recruit highly qualified, motivated applicants and facilitate the hiring of full-time and part-time employees in sworn and civilian professional capacities.
Develop a policy, municipal fee schedule and corresponding checklist to accept Conceal Carry Weapon permits.
Develop first AB 481 Annual Report and conduct the associated public meeting.
Complete the upgrade to 9-1-1 phone system to include updated version of Next Generation 911 compatibility.
Conduct the Hexagon Computer Aided Dispatch 9.4 version upgrade.
Improve Public Safety Dispatcher applicant process by replacing Dispatch POST Testing with the CritiCall testing software.
Migrate Communications Training Daily Observation Reports (DOR) from in-house Excel documents to LEFTA program.
Install LAWNET/REDNET talk groups on Motorola Consoles.
Coordinate with Hexagon and the Department of Justice regarding proposed changes by the Racial and Identity Profiling Act (RIPA) Board for additional data point collection by January 1, 2024.
Explore replacement of radios (hand-pack).
Implement Mark43 record management system.
Evaluate the upgrade of equipment in the Communications Center that provides fire station alerting.
Utilize one-time grant funds to seek out a mental health clinician to support the efforts of Crisis Intervention Specialists.
Seek City Council guidance on the Bingo Ordinance in connection with State law.
Recommend adjustments to the City Code in connection with Senate Bill 946 Sidewalk Vendors Soliciting.
Amend the Police Department’s Retention Schedule.
Determine the future for the Northside Police Substation, potentially including a lease extension.
Transition select fleet vehicles to zero emission electric vehicles.
Work with law enforcement partners to address local (e.g., abandoned vehicles, recreational vehicle (RV) parking, neighborhood parking) and regional issues (e.g., property crimes, homelessness, traffic, mental illness, street racing).
Develop a community engagement program utilizing the state-of-the-art use of force simulator to provide a realistic, yet safe, environment for education with induced stimuli.
Staff the Gun Violence Prevention Task Force.
Expand the Crisis Intervention Specialist program from two to four police officers to provide better coverage for 24/7, 365 operations.
Develop a real-time Crime Center.
Secure grant funds to purchase front-line law enforcement equipment, conduct specialized operations, and offer officer training (e.g., evidence vehicle, use of force simulator).
Implement new ways to staff all special events with highly trained and committed public safety personnel to ensure the safety of all attendees, control traffic and pedestrian movement, and reduce the impact on surrounding residents and businesses.
Proactively serve the City's residents by combatting crime and identifying those responsible.

FY 2021/22 & 2022/23 Accomplishments

Worked with government and public health officials to contain the spread of the coronavirus pandemic, continue law enforcement core services, maintain public order and adjust to crime and service trends while implementing safety precautions for employees and service level adjustments in the community:
- ensured Public Safety Dispatchers triage calls for service when a police or fire response is not necessary issued temporary directives to release individuals on a citation / ticket / summons unless they have committed a felony or pose an immediate risk to public safety
- suspended protocols that place people in custody (e.g., limiting enforcement of bench warrants, arrest warrants and probation / parole violations)
- limited police response to low-risk incidents (e.g., traffic stops, abandoned vehicle abatement, 72-hour parking violation, etc.) to focus on critical incidents and community health needs
- limited public access to the police building by non-employees
- expanded online reporting options and encourage the use of online, phone, or virtual formats
- increased messaging to the public on web and social platforms to reduce community concerns and anxieties
- increased communication with law enforcement partners (e.g., Department of Motor Vehicles, District Attorney’s Office, courts, zero bail, prisoner transport, etc.) and implemented adjustments to practices
- expanded upon Designated Infectious Control Officers for the care, documentation and testing of employees as well as the acquisition of supplies and cleaning / decontamination (e.g., vehicles, equipment, workspaces, etc.) of required items
- developed new operation models (e.g., events at Levi’s Stadium with no fans)
Assisted with establishing the Diversity, Equity and Inclusion Task Force and served on the committee.
Expanded the Community Response Team to include two Crisis Intervention Specialists to provide consultation and field support to Patrol, in the areas of mental/behavioral health and service referrals.
Purchased a state-of-the-art use of force simulator to provide a realistic, yet safe environment, allowing law enforcement to practice responding to various stimuli and use this as a tool in our community engagement efforts.
Accelerated the adoption of Lexipol public safety policy manual intended to provide comprehensive, defensible Department policies written by legal and public safety professionals based on current government legislation and
case decisions.
Selected a vendor for a new Records Management System and the housing of legacy data; anticipated “go live” timeframe of fall 2021.
Implemented a third-party vendor for the management of the City’s residential and business alarm.
Acquired Law Enforcement Field Training Application (LEFTA) software to review and track training records, vehicle damage, vehicle pursuits, use of force reports, and professional standards.
Purchased and implement an interface between Crossroads Traffic Collision software and the California Highway Patrol’s Statewide Integrated Traffic Records System (SWITRS) to improve accuracy and increase efficiency among police officers and Records Unit personnel.
Encrypted police radio channels to come into compliance with California Justice Information Services Division Bulletin No. 20-09-CIJS which sets forth legal mandates and guidelines regarding the confidentiality of information
from the California Law Enforcement Telecommunications System.
Renamed the temporary holding facility within the Police building in memory of Carla Munoz.
Amended Chapter 9.30 of the City Code related to the storage and removal of personal property from public property.
Acquired necessary technology, trained staff and entered into service agreements to meet the new workload demands created as a result Senate Bill 1421 and Assembly Bill 748.
Met California Department of Justice requirements which sets forth legal mandates and guidelines regarding the confidentiality of information from the California Law Enforcement Telecommunications System.
Entered into a Letter of Agreement with Silicon Valley Regional Interoperability Authority documenting expanded guidelines associated with our partnership.
Expanded automated license plate reader technology to include pilot program with fixed cameras.
Amended the Police Department’s Retention Schedule.
Utilized the 15-member Chief’s Advisory Committee to advise the Police Chief on issues, matters and public policies which influence or impact the ongoing relationship between the Police Department and the community.
Secured grant funds to purchase front-line law enforcement equipment, conduct specialized operations, and offer officer training (e.g., evidence vehicle, use of force simulator).

FY 2019/20 & 20/21 Accomplishments

Worked with government and public health officials to contain the spread of the coronavirus pandemic, continue law enforcement core services, maintain public order and adjust to crime and service trends while implementing safety precautions for employees and service level adjustments in the community:
- ensured Public Safety Dispatchers triage calls for service when a police or fire response is not necessary• issued temporary directives to release individuals on a citation / ticket / summons unless they have committed a felony or pose an immediate risk to public safety
- suspended protocols that place people in custody (e.g., limiting enforcement of bench warrants, arrest warrants and probation / parole violations)
- limited police response to low-risk incidents (e.g., traffic stops, abandoned vehicle abatement, 72-hour parking violation, etc.) to focus on critical incidents and community health needs
- limited public access to the police building by non-employees
- expanded online reporting options and encourage the use of online, phone, or virtual formats
- increased messaging to the public on web and social platforms to reduce community concerns and anxieties
- increased communication with law enforcement partners (e.g., Department of Motor Vehicles, District Attorney’s Office, courts, zero bail, prisoner transport, etc.) and implemented adjustments to practices
- expanded upon Designated Infectious Control Officers for the care, documentation and testing of employees as well as the acquisition of supplies and cleaning / decontamination (e.g., vehicles, equipment, workspaces, etc.) of required items
- developed new operation models (e.g., events at Levi’s Stadium with no fans)
Assisted with establishing the Diversity, Equity and Inclusion Task Force and served on the committee.
Expanded the Community Response Team to include two Crisis Intervention Specialists to provide consultation and field support to Patrol, in the areas of mental/behavioral health and service referrals.
Purchased a state-of-the-art use of force simulator to provide a realistic, yet safe environment, allowing law enforcement to practice responding to various stimuli and use this as a tool in our community engagement efforts.
Accelerated the adoption of Lexipol public safety policy manual intended to provide comprehensive, defensible Department policies written by legal and public safety professionals based on current government legislation and case decisions.
Selected a vendor for a new Records Management System and the housing of legacy data; anticipated “go live” timeframe of fall 2021.
Implemented a third-party vendor for the management of the City’s residential and business alarm.
Acquired Law Enforcement Field Training Application (LEFTA) software to review and track training records, vehicle damage, vehicle pursuits, use of force reports, and professional standards.
Purchased and implement an interface between Crossroads Traffic Collision software and the California Highway Patrol’s Statewide Integrated Traffic Records System (SWITRS) to improve accuracy and increase efficiency among police officers and Records Unit personnel.
Encrypted police radio channels to come into compliance with California Justice Information Services Division Bulletin No. 20-09-CIJS which sets forth legal mandates and guidelines regarding the confidentiality of information from the California Law Enforcement Telecommunications System.
Renamed the temporary holding facility within the Police building in memory of Carla Munoz.
Amended Chapter 9.30 of the City Code related to the storage and removal of personal property from public property.
Acquired necessary technology, trained staff and entered into service agreements to meet the new workload demands created as a result Senate Bill 1421 and Assembly Bill 748.
Met California Department of Justice requirements which sets forth legal mandates and guidelines regarding the confidentiality of information from the California Law Enforcement Telecommunications System.
Entered into a Letter of Agreement with Silicon Valley Regional Interoperability Authority documenting expanded guidelines associated with our partnership.
Expanded automated license plate reader technology to include pilot program with fixed cameras.
Amended the Police Department’s Retention Schedule.
Utilized the 15-member Chief’s Advisory Committee to advise the Police Chief on issues, matters and public policies which influence or impact the ongoing relationship between the Police Department and the community.
Secured grant funds to purchase front-line law enforcement equipment, conduct specialized operations, and offer officer training (e.g., evidence vehicle, use of force simulator).

Last Updated:

06-26-2025