City of Santa Clara

Our Mission

To provide our community with high-quality, reliable, economical and environmentally sustainable water, wastewater and recycled water services in a manner that protects these resources for future generations.

Ongoing Conservation Necessary

Climate change continues to contribute to more frequent, severe droughts. Santa Clarans continue to make conservation a lifestyle that sustains our City regardless of California's weather fluctuations; thank you. Water & Sewer Utilities is maintaining a 15% voluntary water use reduction, consistent with Valley Water in Santa Clara County.

Overhead irrigation with sprinklers and/or spray is permanently NOT ALLOWED between 9 a.m. and 6 p.m.

For details, resources and conservation tips, visit Save Our Water. 

Potable and Recycled Water System Rules and Regulations

Complete updated Rules and Regulations text, approved by City Council November 19, 2024 (PDF).

Water & Sewer Rate Assistance Program for Residential Customers

Eligible Santa Clara Water and Sewer customers may receive assistance paying utility bills. Residents must qualify and apply to participate; however, if customers are already part of SVP’s Payment Assistance Program, they are automatically enrolled for assistance with the water and sewer portion of their bills.

If approved, customers who are part of the Water & Sewer Rate Assistance Program (WSRAP) will receive a discount on water and sewer bills of 25%, applied to the first twelve (12) hundred cubic feet (HCF) of billed water usage (normal household water use). The sewer charge discount is fixed since residential customers are charged a flat rate for sewer services.

If you are not currently receiving assistance with your utility bills, you can apply at SVP Payment Assistance.

Visit the Sacred Heart Utility Assistance webpage or call 408-916-5014 for help determining your eligibility and to obtain an application.