Our Mission

To provide our community with high-quality, reliable, economical and environmentally sustainable water, wastewater and recycled water services in a manner that protects these resources for future generations.

We Moved: Find us at 851 Martin Avenue

We're excited to be open at our new Martin Avenue office, near the intersection of Lafayette Street. Please visit us for: 

  • Customer service requests
  • Questions regarding your plans or permits
  • Free water conservation devices*

Continue using the Payments window upstairs at City Hall's West Wing to pay all bills. 

*Free conservation devices are still available for pick up at City Hall, now at the Clerk's Office in the East Wing. You can also order directly from Valley Water's online Shopping Cart at no cost for the item or for shipping directly to your home. 

Ongoing Conservation Necessary

Due to climate change, we experience droughts more often. Make saving water a lifestyle choice that supports our City regardless of the weather. We request that the community reduces water use by 15%, in line with Valley Water for Santa Clara County.

Whether we are in a drought or not, the City never allows overhead watering with sprinklers or spray heads between 9 a.m. and 6 p.m.

For details, resources and water saving tips, visit Save Our Water. 

Potable and Recycled Water System Rules and Regulations

Complete Rules and Regulations text, approved by City Council November 19, 2024 (PDF).

Water & Sewer Rate Assistance Program

Santa Clara residents may receive help paying water and sewer utility bills. Customers must qualify and apply. Customers who are part of SVP’s Payment Assistance Program are automatically signed up for assistance with the water and sewer part of their bills.

If approved, customers who are part of the Water & Sewer Rate Assistance Program (WSRAP) will receive a 25% discount on water and sewer bills. The discount is applied to the first twelve (12) hundred cubic feet (HCF) of billed water usage. Twelve HCF is normal household water use. The sewer discount is fixed since residents are charged a flat rate for sewer services.

Apply for utility bill help at SVP Payment Assistance.

To find out if you qualify or to get an application, visit Sacred Heart Utility Assistance or call 408-916-5014.

Last Updated:
04-24-2026