City of Santa Clara

Our Mission

To provide our community with high-quality, reliable, economical and environmentally sustainable water, wastewater and recycled water services in a manner that protects these resources for future generations.

Ongoing Conservation Necessary

We are experiencing more severe droughts more often due to climate change. We continue to make saving water a lifestyle choice that supports our City regardless of weather changes. Water & Sewer Utilities requests that the community reduces water use by 15%, in line with Valley Water for Santa Clara County.

Overhead watering with sprinklers or spray heads is never allowed during the day between 9 a.m. and 6 p.m., whether we are in a drought or not.

For details, resources and water saving tips, visit Save Our Water. 

Potable and Recycled Water System Rules and Regulations

Water & Sewer Rate Assistance Program

Santa Clara residents may receive help paying water and sewer utility bills. Customers must qualify and apply. Customers who are part of SVP’s Payment Assistance Program are automatically signed up for assistance with the water and sewer part of their bills.

If approved, customers who are part of the Water & Sewer Rate Assistance Program (WSRAP) will receive a 25% discount on water and sewer bills. The discount is applied to the first twelve (12) hundred cubic feet (HCF) of billed water usage. Twelve HCF is normal household water use. The sewer discount is fixed since residents are charged a flat rate for sewer services.

Apply for utility bill help at SVP Payment Assistance.

To find out if you qualify or to get an application, visit Sacred Heart Utility Assistance or call 408-916-5014.