Service Calls Include:

1. Main sewer line check the main sewer line in the street is not the cause of most problems, but if it is, crews can quickly remove any obstruction.
2. Lower sewer lateral check from property line to sewer main via the property line cleanout, if available and accessible. If there is no property line cleanout, the City will not be able to assess the condition of the lower lateral to the main.
3. Customer notification: if the main sewer line and lower sewer lateral are both operating properly, the problem lies within the private property. A plumbing contractor or private sewer service company should be called; City crews cannot work on private property.

NOTE:

• The City cannot reimburse fees incurred by a property owner who hires a private sewer service or plumber who discovers stoppage in the sewer main.
• The property owner must inform the City of any blockage cleared by a hired private sewer service or plumber to ensure that the blockage does not create a problem in the sewer main.

NOTE: A cleanout (the sewer lateral access point) is usually at the property line. Most construction since the 1960s include cleanouts. On properties without a cleanout, it is necessary to install one to check or clear the lateral. The City can install a cleanout for a fee, paid by the property owner; contractors can also perform the work. Visit Sanitary Sewer Services & Fees or call Water & Sewer Utilities for more information.

Wipes Go in the Trash, Not the Toilet.

Flushing wipes or paper towels clogs sewers, causes backups and overflows at wastewater treatment facilities and creates a public health risk.

DO NOT FLUSH:

• ANY wipes*
• Medicine**
• Feminine hygiene products
• Disposable diapers
• Dental floss
• Paper towels
• Tissues
• Trash of any kind

*Wipes, including baby wipes, are NOT biodegradable; even those labeled “flushable” clog pipes.

**Flushing prescription or over the counter medicine hurts wildlife once discharged into the bay and ocean.

Do Your Part

Your toilet is for only human waste and toilet paper; use it accordingly to help:

• protect our local watershed
• minimize wastewater treatment costs
• keep sewer lines clear
• prevent sewer overflows which endanger public health