Notice Under the Americans with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Santa Clara will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

 The City of Santa Clara does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

The City of Santa Clara will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Santa Clara’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

The City of Santa Clara will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in the City of Santa Clara facilities, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Santa Clara, should contact the City’s ADA Coordinator at (408) 615-3000 or ADACoordinator@santaclaraca.gov as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the City of Santa Clara to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City of Santa Clara is not accessible to persons with disabilities should be directed to City’s ADA Coordinator at 408-615-3000 or ADACoordinator@santaclaraca.gov.

The City of Santa Clara will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

ADA Self-Evaluation and Transition Plan

The City prepared an Americans with Disabilities Act (ADA) Transition Plan for public buildings, parks, and public rights-of-way. The project includes an ADA Self-Evaluation of policies, programs, procedures, and communications. The City Council approved the Americans with Disabilities Act Self-Evaluation and Transition Plan on August 20, 2024. The Plan provides a strategic approach and tools for continued access improvements as the City implements its ADA Self-Evaluation and Transition Plan in the coming years.

View the final ADA Self-Evaluation and Transition Plan (PDF).

Formal ADA Complaint Procedure

You may submit a formal complaint under Title II of the ADA. Read the complaint procedures and instructions:

Report ADA Complaint