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The County of Santa Clara's Shelter-at-Home order remains in effect as some businesses and new activities are allowed to reopen with social distancing protocols and safety requirements in place. A new County order is anticipated to go into effect no later than July 13. For details, visit SantaClaraCA.gov/CoronavirusUpdates.

Make a Service Request

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Download MySantaClara App

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SC Mobile viewThe City of Santa Clara has launched MySantaClara, a mobile app for you to engage with us through an iPhone or an Android smartphone 24/7. With this tool, residents can submit, track and view nearby service requests.

Through MySantaClara, you will gain greater insight into the issues in the community and how we are working to solve them.

You can simply snap a photo, add the location, and send your request directly to us. Once a request is submitted, it will automatically be routed to the appropriate department. Through MySantaClara, you will be notified of the status of your request and completion date.

If you’d prefer, you can also Submit A Request via our website. If you have questions regarding our MySantaClara app, please refer to our FAQs or contact us, Send message to: Web Manager.

 

How to submit a request through the MySantaClara app

MySantaClaraApp

  1. Open the MySantaClara app on your iPhone or Android
  2. Create a free account. By creating an account, you will be able to track the progress of your request.  You can also sign-in with your Facebook login.
  3. To submit a request, click on New Request.
  4. Select an issue.
  5. Enter location where there is an issue.
  6. Click Next.
  7. Enter a description. You can also add a photo of the problem. If you want your issue to be private and not viewable by others, swipe the Submit Publicly? button to its "Off" position.
  8. Click Submit Request.
  9. City staff will receive your request.
  10. The City will evaluate the issue.
  11. City staff will notify you when the request is completed.

 

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